Shield Insurance Recognized for Excellence in Omnichannel Integration

Shield Insurance’s innovative approach to customer service and technology earns recognition at the Global Retail Banking Innovation Awards 2024.

Shield Insurance, operated by Ngern Tidlor Public Company Limited (TIDLOR), won the Outstanding Omnichannel Integration award at the 2024 Global Retail Banking Innovation Awards.

Hosted by The Digital Banker, the awards recognize advancements in financial services technology. This win highlights Shield Insurance’s commitment to improving customer experiences through seamless technology integration across various service channels.

Shield Insurance’s omnichannel strategy incorporates multiple communication and sales methods, reinforcing its role as a leader in the insurance brokerage sector. The company has expanded its offerings over the years, providing a wide range of insurance products for sectors like automotive, life, and home insurance. Its services include:

• Shield Insurance: Offers personalized advice and face-to-face brokerage through a network of over 5,000 brokers and 1,700 branches nationwide.
• Areegator: A B2B platform that lets members manage and sell insurance products online, with no upfront capital needed.
• heygoody: A digital platform catering to underbanked customers, offering self-service insurance solutions beyond traditional sales methods.

In the past six years, Shield Insurance’s non-life brokerage business grew at an annual rate of 47.3%, significantly outperforming the market. The company’s 0% cash installment car insurance service has gained popularity, further setting the standard for the industry.

For more details, visit www.prakantidloh.com or contact the Shield Insurance Call Center at 1501, available 24/7.