EVA Air Introduces 24/7 Bilingual Global Customer Support

Leading in Taiwan, EVA Air now provides round-the-clock assistance in Chinese and English for seamless global service.

EVA Air is pleased to announce the launch of its 24/7 global customer service, now available exclusively in Chinese and English. As the first airline in Taiwan to introduce continuous bilingual support, EVA Air aims to offer passengers worldwide reliable assistance at any hour.

Travelers can now call their local EVA Air service line anytime for help in Chinese or English, while support in other languages remains available during standard service hours. For more details, please visit www.evaair.com.

This enhanced bilingual service reaffirms EVA Air’s commitment to offering prompt, professional support, ensuring an efficient and reassuring travel experience for passengers worldwide.

As part of its ongoing dedication to customer satisfaction, EVA Air also offers an AI chatbot in Traditional Chinese, launched in 2019, capable of answering over 500 frequently asked questions on topics such as bookings, flight schedules, baggage information, and airport services. The chatbot includes live chat support in Traditional Chinese for complex inquiries, with plans to expand live chat in additional languages.

To further enhance the passenger experience, EVA Air integrated the GENESYS system in 2022, featuring a “virtual queue” option that allows passengers to request a callback. This system holds their place in line and calls them back in the original queue order, significantly reducing waiting times.

Recently ranked 8th among the World’s Best Airlines by SKYTRAX and achieving the prestigious 5-Star Airline rating for nine consecutive years, EVA Air continues to lead in customer service innovation. Additionally, the airline was ranked 9th in the Best International Airlines category by US readers of Condé Nast Traveler. These recognitions underscore EVA Air’s dedication to enhancing passenger experiences worldwide.